FAQ

Due to construction works in La Guardia Airport area we absolutely do not provide inside terminal pick up with meet & greet. All airport pick ups will be made outside terminal, passenger must call to the numbers on your confirmation after they receive the luggage and inform us about standing point (passengers pick up area 1.2.3. or A.B.C.), please allow driver 10-20 minutes time (depend of traffic condition) to pull up the vehicle in front of the terminal. We are not responsible for any type of delays.

Our customers are privileged to free waiting time according to what type of car they have selected. When free waiting time is expire your rates will be changed to hourly and total cost will depend on the time we actually meet you in terminal plus travel time to final drop off location. Our operators checking all flights ETA's (for delays or earlier arrivals). 

• Sedans - receive 30 minutes free on domestic and 50 minutes on international flights.
• Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.
• Vans - receive 30 minutes free on domestic and 50 minutes free on international flights.
• Mini-vans - receive 30 minutes free on domestic and 50 minutes on international flights.

Your uniformed driver will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company. If you cant find your driver please call to the numbers provided in your confirmation for us to arrange pick up point. Please note that failure to call and leave airport will cost you "NO SHOW" charges which equal to full airport transfer rates.

We do not charge you in advance, your credit card will be charged how soon as cancelation policy in affect, please check our cancelation policy at “Terms & Conditions” page. Please note that all reservations made less than 48 hours before pick up DATE (not a time) is NON-CANCELABLE and payment is NON-REFUNDABLE. Prepayments can be arranged online for relatives or friends of the traveler.

ALL no shows will be charged full rate. To avoid being charged you must:

1. If you experience difficulty locating the chauffeur, please call the Customer Service telephone number listed on the email confirmation. Failure to call and leaving the pick-up location without notifying will result in a “no-show” charge equal to full amount.

2. Call toll free or email in the event your plans or flight have been changed.

To avoid being charged all cancellations must be made in accordance with the cancellation policy noted in your email confirmation or you can read on our website. You must notify us of cancellation VIA email or phone. We are not liable for undelivered or blocked emails, TRIP CONSIDERED CANCELLED AFTER THE CLIENT RECEIVES CANCELLATION CONFIRMATION EMAIL, please verify your cancellation over the phone if no cancellation confirmation is received by you. Full charge will be applied to your account in case of late cancellation.You must provide confirmation # for each reservation in case to cancel by. Please note that reservation made less than 48 hours before actual trip is NON-CANCELLABLE OR FULL PAYMENT WILL APPLY.

After you have received your "Confirmation Number", your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)

All of our cars are new models. Luxury Sedans are either Cadillac and Lincoln Town Car available in dark and light colors Stretch Limousines - available in black and white colors, also included in the limo is AM, FM, TV, CD, DVD Player. Fully Stocked Bar include soft drinks and hard liquor (limited). Luxury Vans - for all airport pickups can accommodate up to 16 passengers plus their luggage. For sight seeing or other than airport transit please check our fleet selection starting from luxury sedan's for 3 to 4 people to 56 passengers Luxury Buses.

Customers who requesting a quote or make a reservation within 5 borough area include Manhattan, Brooklyn, Queens, Bronx, Long Island City do NOT pay any travel time charges. All other trips outside of this areas require travel time charges equal to time for the driver to get to pick up point from Manhattan area and come back to the city in case final drop off also outside of 5 borough. For example, if you going from Manhattan to Atlantic City just one way you will be charged for total of 5 hours. In case you need “Wait & Return” trip please do not add any travel time charges to quote or to reservations because your trip starts and ends in the city. Please text or call 212.233.5131 if you have any questions.

Yes, we do have minimum service charges for our fleet;

1. For sedans, SUV's and Vans Monday to Thursday - 2 hours, weekend - 3 hours minimum.

2. All limousines for up to 14 passengers - 3 hours minimum.

3. Limousines for up to 20 passengers and buses for up to 36 passengers - 4 hours minimum.

4. Buses for up to 56 passengers - 5 hours minimum.

If you make a reservation for example for 3 hours of service and this time become not enough to complete your journey in most of the time you can keep the vehicle longer. You MUST CALL or TEXT to 212.233.5131 to inform dispatcher and he will check if the driver have enough time to clean up the vehicle for the next job. Please do not ask or make any deals with drivers, they are absolutely don't know the prices and overtime policies. At the end of the trip driver reporting to the base about final drop of time and if there any overtime - your credit card will be billed for additional time. All customers have complimentary 15 minutes free of overtime charges, after that full hour charge will apply to your credit card.

Yes, whatever you was quoted online on our website is how much you will pay, no hidden fees, accept;

1. If you traveling outside of the city we will add tolls IF THERE ANY.

2. If you going one way out of state, travel time charges back to the city will be added to total price.

Please check your confirmation send to your email after you complete reservation, you will see full breakdown of total price. We do not charge credit card in advance, your credit card will be charged how soon as cancelation policy in effect. If you have any question please do not hesitate to ask us using “contact us” page on our website.

Yes, the price quote you get online is guaranteed and all inclusive if you traveling within Manhattan, Brooklyn, Queens and Bronx including airport transportation. If you traveling outside of 4 Borough there might be additional travel time charges if pick up or final drop off located outside of 4 Borough area and tolls (if there any).

In case you are traveling outside of Four Borough area please call or text to 212.233.5131 to get accurate price quote.

We recommend booking your limo as soon as you have your travel details confirmed. This helps us to best accommodate your needs and preferences. However, we understand that sometimes last-minute bookings are inevitable, and we'll do our best to accommodate those as well.

We track all flights and adjust pick-up times based on your actual arrival time. Whether your flight is early or delayed, our chauffeurs will be there to pick you up when you arrive.

Your uniformed driver will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company. If you cant find your driver please call to the numbers provided in your confirmation for us to arrange pick up point. Please note that failure to call and leave airport will cost you "NO SHOW" charges which equal to full airport transfer rates.

While our primary service areas are Manhattan, Brooklyn, Bronx, Queens, Staten Island, New Jersey, Rockland and Orange Counties, and Westchester and Southwestern Counties, we strive to accommodate the needs of all our clients. Please contact us directly to discuss any services outside of these areas.

You can book our LaGuardia Airport Limo service through our website or by contacting us directly via phone or email. Our customer service representatives are always ready to assist you.

Yes, you can specify your vehicle preference when making your booking. However, availability might depend on the day and time of your service. We recommend booking in advance to ensure your preferred vehicle is available.

Our chauffeurs carry signboards with the client's name on them at the airport. They typically wait at the arrivals area, making it easy for you to spot them.

We understand that you may need to make stops along the way. Please inform us about any required stops when making your booking so we can plan your route accordingly and ensure a timely arrival at the airport.

Yes, we do. Please let us know the ages of any children traveling with you when you make your booking so we can provide the appropriate child safety seats.

The cost of our service depends on various factors, including the distance to be traveled and the type of vehicle chosen. For an exact quote, please contact us directly or use the booking form on our website.

Our service covers a wide range of areas. This includes all five boroughs of New York City - Manhattan, Brooklyn, Bronx, Queens, and Staten Island - as well as New Jersey, Rockland and Orange Counties, Westchester, and Southwestern Counties. We strive to offer our top-quality service to as many clients as possible, no matter where they are located.

Our fleet for the JFK Airport Limo service includes a variety of luxurious vehicles to suit different group sizes and preferences. This includes Luxury Sedans, Luxury SUVs, Luxury Vans, Stretch Limos, Super Stretch Limos, and Luxury Coach Mini Buses. Each vehicle is well-maintained, cleaned regularly, and equipped with luxurious amenities to provide a comfortable and enjoyable journey.

We recommend booking your limo service as soon as you have confirmed your flight details. This allows us to schedule our drivers efficiently and ensures that your preferred vehicle is available for your journey. However, we understand that last-minute travel plans can happen, and we do our best to accommodate all requests.

Punctuality is one of our top priorities at NYC Royal Limo. Our drivers are well-versed with the best routes and we constantly monitor traffic and flight schedules to ensure you reach the airport on time. We always aim to arrive at your pickup location a few minutes earlier than the scheduled time.

At NYC Royal Limo, we take the safety of our clients seriously. All our vehicles are regularly serviced and well-maintained to ensure a safe journey. Our chauffeurs are professionally trained, licensed, and insured, and they follow defensive driving techniques to ensure safety even in heavy traffic or adverse weather conditions.

Yes, we understand that travel plans can change unexpectedly. If you need to change or cancel your limo booking, we recommend doing so as early as possible to avoid any potential cancellation fees. For more information about our cancellation policy, please contact our customer service.

Our JFK Airport Limo service closely monitors your flight schedules. In case of a delay, we adjust your pickup time accordingly, ensuring that our chauffeur is there to meet you when you land.

Booking our airport transportation service is easy and convenient. You can make a reservation through our website by filling out a simple form with your travel details, or you can contact our customer service team directly via phone or email. Our representatives will assist you in selecting the right vehicle and ensuring a seamless booking process.

We recommend booking your airport transportation service as soon as your travel plans are confirmed. This allows us to accommodate your specific needs and preferences. However, we understand that last-minute bookings may be necessary, and we strive to accommodate them whenever possible.

Our rates are competitive and based on various factors, including the distance traveled, duration of the service, and the type of vehicle chosen. We provide transparent pricing, and our rates are communicated upfront. You can contact our customer service team for a detailed quote based on your specific requirements.

Upon arrival at the airport, your chauffeur will be waiting for you at the designated meeting point, typically near the arrivals area. They will be holding a sign with your name or any other identifier specified during the booking process. This ensures that you can easily identify your chauffeur and begin your journey without any hassle.

We understand that travel plans can change, and we strive to accommodate your needs. If you need to make any changes to your reservation, such as modifying the pick-up time or location, we recommend contacting our customer service team as soon as possible. We will do our best to accommodate your request, depending on availability and feasibility.

At NYC Royal Limo, we believe in transparency and providing upfront pricing. Our rates are all-inclusive, and we strive to ensure there are no hidden fees or surprises. The quoted price at the time of booking is what you can expect to pay, unless there are any changes or additional services requested during the journey.

We understand that flight schedules can change, and we closely monitor flight statuses to ensure punctuality. If your flight is delayed, our professional chauffeurs will adjust the pick-up time accordingly, ensuring that they are there to greet you when you arrive. If your flight arrives early, rest assured that we will be ready and waiting to accommodate your early arrival.

Yes, we prioritize the safety and comfort of our passengers, especially families traveling with young children. We offer child seats upon request, ensuring that your little ones are secure during the journey. Please make sure to specify the number and type of child seats needed during the booking process, and we will make the necessary arrangements.

We understand that plans can change unexpectedly. If you need to cancel your reservation, we kindly ask that you inform us as soon as possible. Our cancellation policy may vary depending on the specific circumstances, and our customer service team will provide you with the necessary information and guidance.

Absolutely! We cater to individuals, couples, families, and groups of all sizes. Our diverse fleet of vehicles, including luxury sedans, SUVs, vans, stretch limos, super stretch limos, and luxury coach mini buses, allows us to accommodate groups of any size. Whether you're traveling with a small group of friends or organizing a corporate event, we have the right vehicle to suit your needs.

We recommend booking your wedding limo as soon as your wedding date and venue are confirmed. Popular dates during peak wedding seasons tend to book up quickly, so reserving your limo in advance ensures availability and allows us to tailor the service to your specific needs.

Yes, we welcome you to schedule an appointment to view our fleet of wedding limos. We understand that seeing the vehicles in person can help you make an informed decision. Our friendly team will be happy to showcase the options available and answer any questions you may have.

Certainly! We offer customizable limo decorations to match your wedding theme and color scheme. Whether you prefer floral arrangements, ribbons, or any other decorative accents, our team will work with you to create a personalized and enchanting ambiance inside the limo.

Our wedding limos are equipped with a range of amenities to enhance your comfort and enjoyment. These amenities may include luxurious leather seating, climate control, state-of-the-art entertainment systems, complimentary beverages, and more. We strive to provide a memorable and indulgent experience for you and your wedding party.

Yes, you are welcome to bring your own beverages and snacks on board the wedding limo. However, please note that alcohol consumption must be in compliance with local laws and regulations. We recommend discussing any specific requirements or restrictions with our team when making your reservation.

The number of hours you should book the wedding limo depends on your specific needs and the timeline of your wedding day. Factors to consider include the distance between locations, photo session duration, and any other events you may have planned. Our experienced team can help you determine the ideal duration based on your itinerary.

We understand that unforeseen circumstances can cause delays on your wedding day. Rest assured that our professional chauffeurs are trained to adapt to changing timelines. They closely monitor traffic conditions and will make necessary adjustments to ensure that you reach your destinations on time, while maintaining the highest level of safety.

Our cancellation policy may vary depending on the specific circumstances and the terms outlined in your contract. We recommend discussing cancellation policies with our team and reviewing the terms and conditions of your reservation agreement. We strive to be understanding and accommodating, taking into account any unforeseen circumstances that may arise.

We provide dedicated customer support throughout your wedding day. Our contact information will be provided to you in advance, and our team is available via phone or email to address any questions or concerns that may arise. We are committed to providing exceptional service and ensuring your wedding transportation is smooth and stress-free.

At NYC Royal Limo, your safety is our top priority. All our vehicles undergo regular maintenance and inspections to ensure they meet the highest safety standards. Our chauffeurs are experienced professionals who adhere to safe driving practices and possess in-depth knowledge of the local area. We are fully licensed and insured, giving you peace of mind during your wedding day.

Our stretch limos are available in various sizes to accommodate different group sizes. Depending on the specific model, our stretch limos can comfortably seat anywhere from 8 to 20 passengers. When making a reservation, it's important to provide us with the exact number of passengers to ensure the appropriate vehicle is assigned for your needs.

Yes, our stretch limos are equipped with state-of-the-art entertainment systems to enhance your journey. Depending on the vehicle, you can expect features such as high-quality sound systems, LCD screens, DVD players, and connectivity options for your own devices. These amenities allow you and your guests to enjoy music, movies, or even make presentations during your ride.

We allow our passengers to bring their own beverages and food on board the stretch limo. However, please note that the consumption of alcohol may be subject to local laws and regulations. We recommend discussing any specific requirements or restrictions with our team when making your reservation.

Yes, you can certainly make multiple stops during your reservation. We understand that your itinerary may include various destinations, such as picking up guests, visiting multiple venues, or enjoying a sightseeing tour. When making your reservation, please provide us with the details of your desired stops and duration, so we can plan the logistics accordingly.

We recommend booking your stretch limo as soon as your event or occasion is confirmed. Popular dates and peak seasons tend to book up quickly, so reserving in advance ensures availability and allows us to tailor the service to your specific needs. However, we also accommodate last-minute bookings whenever possible, so don't hesitate to reach out to us.

We understand that delays can occur due to unforeseen circumstances. Our team and chauffeurs are experienced in managing and adapting to such situations. We closely monitor the progress of your reservation and the traffic conditions to ensure a smooth and timely service. Rest assured that we will do our best to accommodate any changes or adjustments needed during your reservation.

Absolutely. Our chauffeurs are highly professional, experienced, and well-trained to provide you with the highest level of service. They are dedicated to ensuring your safety, comfort, and satisfaction throughout the journey. They possess extensive knowledge of the local areas and are committed to delivering a smooth and enjoyable ride.

Our cancellation policy may vary depending on the specific circumstances and the terms outlined in your reservation agreement. We recommend discussing the cancellation policy with our team and reviewing the terms and conditions at the time of booking. We strive to be understanding and accommodating, taking into account any unforeseen circumstances that may arise.

Gratuity is not typically included in the initial pricing. However, it is customary to tip the chauffeur for their exceptional service. The gratuity amount is at your discretion and is usually based on the quality of service provided.

To make a reservation for a stretch limo, simply reach out to our team either through our website or by phone. Provide us with the details of your event, including the date, time, desired vehicle, number of passengers, and any specific requirements or preferences you may have. Our dedicated team will assist you in selecting the perfect stretch limo and guide you through the reservation process.

The cost of renting a birthday party limousine varies based on several factors, such as the type of vehicle chosen, the duration of the service, and the specifics of your itinerary. For an exact quote, we recommend contacting our customer service team with your details.

We recommend booking as far in advance as possible to ensure that your desired vehicle is available, especially during peak seasons. However, we understand that last-minute needs can arise, and we do our best to accommodate these requests.

Absolutely! We want to make your ride as personal and festive as possible. You're welcome to bring your music and decorations. Just let us know at the time of booking so we can prepare accordingly.

The minimum rental time typically is a few hours, but there's no maximum limit. Our services are flexible to meet your unique needs. For longer rentals, we suggest discussing this with our booking team for the best arrangements.

Yes, we strive to accommodate all passengers. If you or any of your guests have special needs, please let us know at the time of booking so we can make the necessary arrangements.

Our limousines come in various sizes to accommodate different group sizes. Depending on the specific vehicle, our limos can comfortably seat anywhere from 8 to 20 passengers. When making a reservation, it's important to provide us with the exact number of passengers to ensure the appropriate vehicle is assigned for your needs.

Yes, you are welcome to bring your own beverages and food on board the limousine. However, please be mindful of any local regulations regarding the consumption of alcohol. We recommend discussing any specific requirements or restrictions with our team when making your reservation.

Smoking is strictly prohibited in all of our limousines. We maintain a smoke-free environment to ensure the comfort and safety of all passengers. Violating this policy may result in additional cleaning fees and penalties.

Yes, you can certainly make multiple stops during your reservation. Whether you have multiple venues to visit, want to pick up or drop off guests, or wish to include sightseeing stops, we can accommodate your itinerary. Please provide us with the details of your desired stops and duration when making your reservation, so we can plan the logistics accordingly.

We recommend booking the limousine as soon as your bachelor or bachelorette party date is confirmed. Popular dates and peak seasons tend to book up quickly, so reserving in advance ensures availability and allows us to tailor the service to your specific needs. However, we also accommodate last-minute bookings whenever possible, so don't hesitate to reach out to us.

We understand that delays can occur due to unforeseen circumstances. Our team and chauffeurs are experienced in managing and adapting to such situations. We closely monitor the progress of your reservation and the traffic conditions to ensure a smooth and timely service. Rest assured that we will do our best to accommodate any changes or adjustments needed during your reservation.

Gratuity is not typically included in the initial pricing. However, it is customary to tip the chauffeur for their exceptional service. The gratuity amount is at your discretion and is usually based on the quality of service provided.

Our cancellation policy may vary depending on the specific circumstances and the terms outlined in your reservation agreement. We recommend discussing the cancellation policy with our team and reviewing the terms and conditions at the time of booking. We strive to be understanding and accommodating, taking into account any unforeseen circumstances that may arise.

Yes, you can decorate the limousine for your bachelor or bachelorette party. We understand the desire to personalize your experience, and our team can work with you to accommodate your decoration requests. We kindly request that you inform us in advance about your decoration plans, so we can ensure that they are safely and securely arranged.

To make a reservation for our bachelor/bachelorette party limo service, simply reach out to our team either through our website or by phone. Provide us with the details of your event, including the date, time, desired vehicle, number of passengers, and any specific requirements or preferences you may have. Our dedicated team will guide you through the reservation process and ensure that all your transportation needs are met.

We offer our Romantique Limo services across a wide range of areas including Manhattan, Brooklyn, Bronx, Queens, Staten Island, New Jersey, Rockland and Orange Counties, Westchester, and Southwestern Counties.

Absolutely. We believe that every journey should be as unique as our clients. During the booking process, you can specify your preferences, be it your favorite music, a particular type of beverage, or a specific route. We also provide additional services like decorating the limo for your occasion or coordinating with event venues.

We have a diverse fleet that includes Luxury Sedans, Luxury SUVs, Luxury Vans, Stretch Limos, Super Stretch Limos, and Luxury Coach Mini Buses. You can choose the one that best fits your needs and preferences.

While we can often accommodate last-minute bookings, we recommend booking as far in advance as possible, particularly during peak seasons and for special occasions, to ensure availability of your preferred vehicle.

You can book a Romantique Limo with us through our user-friendly online booking system on our website or by calling our customer service team. Simply choose your vehicle, select the date and time, provide the pickup and drop-off locations, fill in your contact information, and confirm your booking.

Yes, all our chauffeurs are professionally trained and are committed to providing a discreet and exceptional service. They're familiar with all the areas we serve and can ensure a smooth, comfortable, and timely journey.

Our vehicle capacity varies depending on the vehicle. Our Luxury Sedans and SUVs are perfect for intimate settings, our Luxury Vans, Stretch Limos, and Super Stretch Limos can accommodate larger groups, and our Luxury Coach Mini Buses are ideal for large parties.